[ORDERS]
Do you take commissions?
I do not currently take commissions but I do occassionally open up slots for custom Small Friends. I will post on my Instagram when they open up.
Where do you ship?
I ship anywhere USPS allows. If you don't see your country on the list, feel free to contact me and I will add it if it is currently being served by USPS.
Do you accept returns?
Unfortunately I do not accept returns. If you have an issue with an order, reach out to me directly and I will do my best to help.
[SHIPPING]
How long does shipping take?
Shipping estimates are available at checkout and priority shipping is also available. I usually ship orders within 3-5 business days if not sooner.
What if my doll gets lost in the mail?
Once I mail the dolls off, unfortunately they are no longer in my hands. As of writing this FAQ, there's been no lost dolls yet, but especially if you're ordering during a busy time of year for USPS, I recommend upgrading to Priority Mail which is insured by USPS.
[ABOUT THE FRIENDS]
How do I take care of my new doll?
Each doll comes with a care card that will tell you how to keep them in the best condition possible. If you have any questions that aren't covered in your little guide, email me and I'll answer them!
Why is my doll's head wobbly? Is it going to fall off?!
Your doll is definitely not going to be decapitated without any mishandling. The wobbly head is completely natural. I use a threaded jointing process that's as old as doll making itself, in order to allow the heads to be posable. Leaving the head looser is safer than making it super taut as that would be more likely to snap under pressure. So a slight wobble is not only natural, but healthy! But please try to limit posing the head to display purposes only as these are decorative dolls and not toys :0)
What is the difference between a "small friend" and a "Small Friend"?
A "small friend" is simply a small doll who is friend-shaped. A "Small Friend" is a cousin of the Small Friend Peddler, the little clown-looking fellow with the pink hat and yellow ruffles in my logo. Small Friend Peddler is an integral part of creating your small friends and we are happy to work together to put their Small Friend cousins into loving homes as well! It would certainly be easier for Small Friends to be called something else, but sadly, I do not make the rules and Small Friend Peddler refuses to budge on this matter :0(
[I HAVE A DIFFERENT QUESTION]
Use my contact form to send me your question and I'll get back to you asap!